Moniepoint Microfinance Bank Clarifies Misleading Claims Regarding Customer Detention

Moniepoint Microfinance Bank has become aware of public concerns and social media discussions alleging that the Bank caused the arrest or detention of an individual for expressing criticism about its services.

We take these concerns seriously and understand why the situation has raised important questions among our customers and the public. At Moniepoint, the trust of the millions of individuals and businesses who rely on our platform is fundamental to everything we do.

We want to state clearly and unequivocally: Moniepoint Microfinance Bank did not arrest, detain, or request the arrest of any individual for expressing opinions or criticism about our services, tax policy, or any public issue. The Bank respects the right of every Nigerian to ask questions, express concerns, and engage in public conversation about financial services.

Recent reports appear to relate to an ongoing investigation by the Nigerian Police Force into suspected cybercrime activities. We understand that the authorities acted within the scope of their investigation, which is unrelated to criticism of Moniepoint or commentary on tax matters. 

As a regulated financial institution, Moniepoint operates strictly within the legal and regulatory framework of the Federal Republic of Nigeria. We are committed to upholding the rights of our customers and the principles of transparency, fairness, and accountability.

For several years, Moniepoint has worked to build financial services that empower businesses and individuals across Nigeria. Millions of Nigerians trust our platform daily, and we remain deeply committed to earning and protecting that trust.

We encourage open dialogue as overtime, we have utilised your feedback in surveys and comment sections to further improve our product and customer services. Your feedback ensures we continue delivering reliable financial services to the communities we serve.

Moniepoint remains committed to serving Nigerians with integrity, transparency, and the highest professional standards.

Moniepoint MFB Management