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Global

Integrated Management System Policy Statement

Moniepoint MFB is committed to maintaining and continuously improving its information security, IT service management, and business continuity processes through the adoption of an Integrated Management System (IMS). This IMS provides a unified framework for aligning with the requirements of ISO 27001:2022 (Information Security Management), ISO 20000:2018 (IT Service Management), and ISO 22301:2019 (Business Continuity Management).

The company defines our core values for Integrated Management System as follows:

IT Service Management System
  • To optimize our business processes to always strive for zero defect and no waste attitude.
  • To ensure customer satisfaction.
  • To ensure that all employees are made aware of their individual obligations in respect of Service Delivery.
  • To provide training in Service and Quality for key resources.
  • To ensure continual improvement of our Service Management System.
Information Security Management System
  • To reduce or avoid information security breaches and related loss.
  • To ensure compliance with Moniepoint MFB’s contractual, regulatory, and legal requirements and reduce information security-related sanctions/penalties.
  • To ensure information collected, held, and used by the organization is appropriately protected and available in line with business requirements.
  • To improve information security culture and consciousness in the organization.
  • To ensure that the confidentiality, integrity, and availability of information is maintained throughout business functions and processes.
  • To ensure information is only accessible to authorized persons from within or outside the company and minimize damage by preventing and reducing the impact of security incidents.
  • To provide training in Information Security for key resources.
  • To ensure continual improvement of our Information Security Management System.
Business Continuity Management System
  • To ensure uninterrupted availability of all key business resources required to support essential (or critical) business activities.
  • To provide for an orderly and expedited recovery/continuity of critical business processes after a disruptive incident.
  • To reduce the number of business continuity high priority risks on Moniepoint MFB’s risk register.
  • To provide training in Business Continuity for key resources.
  • To ensure continual improvement of our Business Continuity Management System.

The Integrated Management System policy, objectives and targets will be reviewed annually (or sooner if necessary) by Top Management. This policy statement is communicated to all employees and persons working for or on behalf of the company and will be made available to the public, stakeholders, and any other interested parties on request.